Privacy Policy and Terms of Service

Pochola Decor Privacy Policy and Terms of Service 

Last Updated: 02/11/2025 

This Privacy Policy and Terms of Service describe how Pochola Decor ("we", "our", "the store") collects, uses, discloses, and protects your personal information when you interact with our website www.pocholadecor.com (the "Site") or use our services (the "Services"). By using our Services, you consent to the collection, use, and disclosure of your information as outlined in this policy. 

 

Privacy Policy 

At Pochola Decor, we are committed to protecting your privacy. This section explains how we collect, use, and safeguard your personal information. 

Information We Collect 

  • Personal information: We collect your name, email, address, phone number, and other details necessary to process your orders and provide efficient service. 

  • Payment information: We collect the information necessary to process payments, such as credit/debit card data. 

  • Cookies: We use cookies to enhance your experience on our site. Cookies help personalize content and ads and analyze website traffic. 

How We Use the Information 

  • Order processing: We use your information to fulfill your order, including shipping and handling returns. 

  • Service improvement: We use the data to enhance our Site and offer you a better shopping experience. 

  • Marketing: We may send you promotional emails and updates, but you can unsubscribe from these communications at any time. 

Security 

We take measures to protect your personal information using standard security technologies. However, no security measure is completely foolproof, and we cannot guarantee the absolute security of your data. 

Your Data Rights 

You have the right to access, modify, and delete your personal information. To do so, contact us at contacto@pocholadecor.com. 

Third-Party Links 

Our site may contain links to third-party websites. We are not responsible for their privacy policies. 

 

Exchange and Return Policy 

If you wish to exchange or return a product purchased through our online store, please follow these steps: 

Timeframe for Requests 

  • You have 30 calendar days from the date of package receipt to contact us via email at contacto@pocholadecor.com or via WhatsApp at +1 719-666-1247. 

Required Information 

To process your request, provide the following details: 

  • Type of exchange/return (product exchange or refund). 

  • Full name. 

  • Identification number (Driver’s License or Passport). 

  • Order number. 

  • Order date. 

  • Contact number. 

  • Product details. 

Conditions for Exchanges or Returns 

  • The product must be in its original condition, unused, unmodified, or unaltered, with all original tags, packaging, and accessories. 

  • Shipping and other related expenses will be covered by the customer. 

Exchange or Return Process 

  • Once we receive your request, we will evaluate whether it meets our policies. 

  • If approved, we will provide you with detailed instructions to proceed. 

  • Exchanges may take up to 10 business days. 

Exceptions 

  • Products on promotion, discount, or from the OFFERS section are not eligible for exchanges or returns. 

  • Personalized or made-to-order products are not eligible for exchange. 

Wrong Product Delivery 

If the product delivered does not match what you ordered, notify us within 30 calendar days of delivery by emailing contacto@pocholadecor.com with: 

  • Order number. 

  • Description of the error. 

  • Photos of the received product. 

Once the issue is verified, we will arrange to pick up the incorrect product and send the correct one at no additional cost to you. 

 

Right of Withdrawal and Payment Reversal 

Right of Withdrawal 

In accordance with applicable legislation (such as the Colorado Consumer Protection Act), you have the right to withdraw from your purchase within 30 calendar days after the product delivery. 

To exercise this right: 

  • Provide the following details: 

  • Full name. 

  • Identification number. 

  • Order number. 

  • Reason for withdrawal. 

  • Return the product in the same condition as received, including original packaging and tags. 

Shipping costs will be covered by the customer, and the refund will be processed within 30 calendar days after the product is received at our warehouse. 

Payment Reversal 

If you detect a fraudulent or unauthorized transaction, or if the product received does not meet the advertised specifications, you can request a payment reversal within 60 calendar days. 

Payment reversal only applies to transactions made via credit card, debit card, or electronic payment methods. 

 

Terms of Service 

Customer Registration 

To make purchases, you must register by providing truthful and complete information. We reserve the right to verify and validate your information before processing any transactions. 

Promotions and Coupons 

Coupons cannot be combined with other promotions. They may only be used by individuals over 18 years old. 

Pricing and Availability 

Prices include taxes and are subject to change without prior notice. We reserve the right to cancel orders if the product is unavailable. 

Shipping 

Shipments are made through providers such as UPS, FedEx, USPS, etc. Estimated delivery time is 2-5 business days in major cities. Shipping costs vary based on location and package weight. 

Liability 

We are not responsible for delays caused by events beyond our control (natural disasters, strikes, etc.). 

 

Contact Information 

For inquiries or assistance, please contact us at: 

  • WhatsApp: +1 719-666-1247 

  • Facebook: Pochola Decor 

  • Instagram: @Pocholadecor 

Customer service hours: Monday to Friday, from 9:00 a.m. to 5:00 p.m. (Colorado time).